Forced Shutdown of the PurPods or PurPods Pro

A forced shutdown of the earbuds can be carried out as follows:

1) Put both earbuds back in the charging case. Leave the case lid OPEN.

2) Press and hold the button for 20 seconds (ignore the change in the LED light, just hold down the button for 20 consecutive seconds).

After the forced shutdown, you may try to reconnect the earbuds as if they are new out of the box.

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